EC Services — Privacy Policy

Last updated: August 23, 2025

Welcome to EC Services, operated by RATHA KRISHNAN A/L NAGALINGAM in Malaysia. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and related services.

1. Information We Collect

We may collect personal information necessary to provide and fulfill our services, including:

• Name
• Email address
• Phone number (e.g., +60 13-243 9343)
• Billing and shipping addresses
• Order and delivery details (for garland orders)
• Payment information — processed securely via trusted third-party payment providers; we do not store full card details on our servers

2. How We Use Your Information

We use collected information to:

• Process and deliver your orders
• Handle payments and send order confirmations and updates
• Provide and operate the app and its features
• Improve our products, services, and customer experience

3. Sharing Your Information

We do not sell or trade your personal information. We may share data only with:

• Trusted service providers involved in order fulfillment, logistics, and payment processing
• Legal authorities when required by law

4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or loss. These measures include access controls and encryption in transit where applicable. However, no method of data transmission or storage is 100% secure.

5. Your Rights & Choices

You have rights regarding your personal data, including the right to:

• Access, update, or request deletion of your personal data
• Withdraw consent for data usage where applicable
• To exercise these rights, please contact us using the details below.

12. Contact Us